As a major relief to ensure customer safety, Airtel has introduced its AI-powered spam call detection system so that unsolicited calls do not reach its users. None of those spam calls will make it through to the customer’s phones with this latest innovation by the telecom giant, promising a whole new revolution in the way customers experience communication. If a customer does happen to receive a suspicious call, automatically the system detects and notifies the user about the caller being a spammer.
This is a rather advanced feature that changes the game for Airtel subscribers and adds an extra layer of protection against unwanted calls, fraud attempts, and literally any other kind of nuisance communications.
A Solution for Spam Calls That's Revolutionary
Airtel’s AI-powered solution is built on a strong spam call detection system that keeps scanning calls continuously by filtering out the ones that are flagged as spam. The goal, therefore, is to ensure that only relevant, genuine calls reach customers, enhancing the overall user experience while safeguarding their data privacy.
While the company’s AI technology will avoid the spam calls themselves, if for whatever reason an unidentified spam call makes it through, users would be immediately alerted. This will be in real time and will make it clear to the customers that they are being contacted by a spammer, therefore making informed decisions whether to engage with the call.
How Airtel AI works.
The AI at Airtel works in tandem with machine-learning algorithms and large data points that are collated from various prior spam activities, fraudulent attempts, or nuisance call behaviors. The system learns to identify patterns in spam calls and, based on that, auto-blocks these calls before they even reach the customer’s phone. This can be achieved through several factors based on the source of the call, frequency of similar complaints, and the kind of behavior that is generally reflected among spam callers.
FAQ's
Advanced machine learning by Airtel’s AI analyzes call patterns for spam behavior and blocks unwanted calls before they reach your phone.
For those cases when some spam call does get through, Airtel’s AI automatically warns you that the caller is potentially a spammer.
Yes, Airtel has introduced an option where the subscriber can self-block numbers suggested to them by AI as spam.
Airtel’s AI is highly accurate in focusing on blocking those calls only which show clear evidence of spam; it is designed to keep false positives to a minimum.
